Privacy policy

This privacy policy governs your use of Track Assistant’s mobile and web application (“application”) on your devices, such as a mobile phone or desktop computer. The application collects and processes information about your travel and routine behavior, such as driving, walking, biking and public transport (train, metro and bus) travel periods and distances. By using the application, you consent to Track Assistant’s collection, use and publication of information as set forth below. You may not download and use the application if you are under thirteen years of age.


Information collected through the mobile application

Personal information is information which identifies you as an individual, whether directly or indirectly through the combination with other information held by Track Assistant. In order for you to use the application, Track Assistant may require you to provide personal information such as your e-mail address. Track Assistant also collects non-personal information that does not directly or in combination with other information identifies you as an individual, such as your type of device, operating system (“OS”), type of mobile browser, your use of the application, your real-time location (based on information provided by your device OS), accelerometer data and gyroscope data. Further, depending on your device make and type and your permissions, Track Assistant also collect the following data supplied by the device’s OS: activity information, step detection and count, bluetooth information and battery information. You agree that Track Assistant may store an anonymous Track Assistant ID number on your device that will be used for profiling as explained below. Track Assistant may further request and collect your anonymous feedback on assumptions made by Track Assistant based on non-personal information it collects.


Information collected through the website and web application


Purpose of collection and use of information

Track Assistant collects and uses personal information for the following specific purposes:
(a) to send you adequate information regarding the application
(b) to respond to your comments and problems
(c) for Track Assistant’s data analysis
(d) to decrease the need of your manual input to log your trips
(e) to investigate potentially unlawful use of the application

Track Assistant only collects personal information that is adequate, relevant and not excessive in relation to the above purposes. Non-personal information (including location data) is used by Track Assistant to build anonymous profiles that may allow Track Assistant to detect where you live and work, when and by what means you are travelling and to make an estimated guess of your routine behavior.  Non-personal information is also used to refine the algorithms that detect transportation modes, to find battery-efficient triggers for start and stop of transport detection logging and to conduct analytics in order to improve the application.


Third party recipients of information

Track Assistant may disclose your personal information to (a) Track Assistant’s service providers who provide services to Track Assistant, such as hosting (including Amazon Web Services), data analysis, IT services, and other similar services requested by Track Assistant (b) a third party in the event of any merger, sale or transfer or other disposition of all or any portion of Track Assistant’s business, assets or stock in which said third party is involved (c) a third party as required by applicable law, to comply with legal procedures, to respond to requests from public authorities, to enforce Track Assistant’s privacy policy and to protect Track Assistant’s rights Other than as set forth above, Track Assistant will not transfer to third parties any of your personal information without your explicit consent. In addition to disclosure in accordance with the above, Track Assistant may disclose non-personal information to third parties.


Security, reliability and retention of information

Track Assistant has implemented appropriate technical and organizational measures to protect information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, and against all other unlawful forms of processing. Track Assistant takes reasonable steps to ensure that any personal information in its possession is accurate, complete, current and reliable for its intended use. Track Assistant will delete your personal information upon deletion of your account (unless a longer retention period is required by law). Non-personal information may be retained without limitation in time.


Your rights

You may delete your account and uninstall the mobile application at any time to immediately stop any collection of data. You may also opt-out from collection of your real-time location data through the OS settings of your device. If you do not want to delete your account but want to temporarily stop any collection of information, you can do so by uninstalling the mobile application. Uninstalling the application will also delete the anonymous Track Assistant ID number.



Track Assistant reserves the right, in its sole discretion, to amend this Privacy Policy at any time by posting amendments on its website.

January 24th, 2016

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